PhoenixVault ACOPhoenixVault ACO
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Terms

How PhoenixVault ACO works, and what you agree to when you use it.

  1. Your account, your order. Orders are placed on your own retailer account, paid with your own payment method, and shipped to your address. We don’t resell products or hold your money.
  2. Service fee. Nothing is charged up front. After a successful checkout we charge a share of the profit: 20% on most items and up to 25% on select releases. Profit is the item’s market value at the time of sale minus what you paid. No checkout, or no profit, means no fee. See Pricing.
  3. Paying fees. You have 3 days to pay a fee after it’s sent to you. If it isn’t paid within 3 days, that order is canceled and your account gets a warning. You get one warning: if it happens a second time, your account is banned from PhoenixVault ACO. Future submissions are paused while a fee is unpaid.
  4. No guarantees. Limited drops sell out fast, and retailers can cancel, limit or flag orders. We’re not responsible for orders that fail or are cancelled.
  5. Same-day restocks. A product released on a drop day may also be run for restocks that day, so your entry may be used for more than one checkout attempt on it.
  6. Software and failures. We are not responsible for any software fault, error or interruption that results in a missed checkout, a failed or cancelled order, or the wrong item being purchased. To the fullest extent the law allows, we are not liable for data breaches, unauthorized access to, or misuse of your information. You accept that risk when you give us your details.
  7. Accurate details. You confirm the details you submit are correct and that you are the lawful owner or authorized user of the accounts and payment methods you submit. For Amazon and Target, your name, phone number and email must match the retailer account exactly.
  8. Messages. We contact you through Discord direct messages and by email. Stay in the PhoenixVault Discord server and allow DMs from server members so you don’t miss checkout results or fees.
  9. Your entries. You can delete an entry at any time until it checks out, which deletes the details stored with it, including its card. Once it checks out, you can delete it after its fee is paid. Card details are kept with the entry until you delete it, so we can run it again.
  10. Your information. How we collect, use, share and delete it is in our privacy policy.
  11. Questions. Contact phoenixvaulttcg@gmail.com.